Terms and conditions

Last updated: October 2026

These terms govern registration in the mwo.es client area and the purchase of Metaweb Online, S.L. apps and programs by subscription. By creating your account, using a free app, starting a trial or purchasing a subscription, you accept them.

1. Who we are

Metaweb Online, S.L., NIF B09849241, with registered office at Ctra. de Castellón, km 4,800, nave 60, Polígono San Valero II, 50720 La Cartuja Baja, Zaragoza (Spain), registered with the Zaragoza Commercial Registry, volume 4585, folio 23, section 8, sheet Z‑69970, entry 1. Contact: info@mwo.es.

2. Your account

To use the apps you need a client account. You must be of legal age or act on behalf of a company, provide truthful information and keep your password secret. The account is personal: you may not share or transfer it. You are responsible for any use made of it.

3. What you are purchasing

• Installable apps: we grant you a personal, non-exclusive, non-transferable licence of use while your subscription is active, for the number of devices stated for each app.
• Web apps: online access to the app from your client area while your subscription is active.
• "All-inclusive" plan: access to all available apps in the catalogue while it is active.
• Apps in development or beta: apps marked "In development" are shown for information only and cannot be purchased. "Beta" versions may contain errors and change without notice.

Subscriptions include the updates we publish while they are active.

4. Free apps for a limited time

While they are shown as "Free" in Meta Store, published apps can be used free for a limited time with your account, without entering any payment method and with the number of users or devices stated in each case. We will decide later which apps become paid and at what price.

• We will give you at least 30 days' notice: before an app you use stops being free, we will email the address on your account to tell you what changes, from when and how much it costs.
• We will never charge you anything unless you choose to subscribe: if you don't, you will simply lose access to that app when the notice period ends. Your data is not deleted as a result, and during that period you can download or export whatever the app allows.
• You can stop using the apps or delete your account at any time.

5. Free trial period

Some apps can be tried free for the number of days stated on their page, with no need to enter a payment method. Each customer can have one trial per app. When the trial ends, access stops automatically; you will not be charged unless you purchase a subscription.

6. Prices

Prices are shown in euros and include VAT unless stated otherwise. If we change the price of an active subscription, we will give you at least 30 days' notice and you can cancel before the change takes effect.

7. Payment and renewal

Subscriptions are paid in advance, monthly or annually depending on the plan you choose, by card through the bank's secure payment gateway (Redsys) or with PayPal. They renew automatically at the end of each period for the same amount until you cancel. If a payment fails we will let you know by email; if it isn't resolved, access will be suspended.

8. Cancellation

You can cancel your subscription at any time from your client area, with no minimum term. You will keep access until the end of the period already paid for and it will not renew. Periods already started are not refunded, except where the law requires it.

9. Right of withdrawal

If you are a consumer, you have 14 calendar days from purchase to withdraw by writing to info@mwo.es. When you purchase, you expressly request immediate access to the app. Accordingly, under Article 103 of the Consolidated Text of the General Law for the Defence of Consumers and Users, you acknowledge that you lose the right of withdrawal for digital content that has already been supplied to you. For services, you will pay a proportionate amount for the period already provided. The free trial lets you check the app before you pay.

10. Permitted use

You may not resell, sublicense, copy or redistribute the apps; decompile or reverse engineer them except where the law allows; circumvent the licensing systems; or use them for unlawful purposes. A breach may result in the cancellation of your account without a refund.

11. Availability and support

We work to keep the apps running without interruption, but there may be downtime for maintenance or for reasons beyond our control. Contact us at info@mwo.es.

12. Liability

Except in cases of wilful misconduct or gross negligence, and without prejudice to the rights the law grants to consumers, our liability is limited to the amount you paid for the affected subscription in the previous 12 months. We recommend that you back up your data.

13. Personal data

We process your data in accordance with the privacy policy.

14. Changes to these terms

We may update these terms. If a change affects an active subscription, we will notify you by email in advance; if you disagree, you can cancel it.

15. Governing law

These terms are governed by Spanish law. If you are a consumer, the courts of your place of residence will have jurisdiction; otherwise, the courts of Zaragoza.